Customer Support
Expert technical assistance, genuine spare parts, and comprehensive service for your beveling equipment.
Technical Support
Expert assistance with machine operation, troubleshooting, and optimal setup.
- Installation guidance
- Operation optimization
- Troubleshooting assistance
- Remote consultations
Spare Parts
Genuine replacement parts shipped worldwide with original specifications.
- Carbide inserts and cutters
- Clamps and expansion cones
- Motor components
- Consumables
Warranty Service
All machines include manufacturer warranty with comprehensive coverage.
- 1-year standard warranty
- Extended options available
- Claims processing
- Service network
Datasheets
Complete technical specifications for all product series and models.
- Full spec tables
- Model comparisons
- Dimensional data
- Performance specs
Downloads
Product catalogs, brochures, and technical documentation available for download.
- Product catalogs (PDF)
- Operation manuals
- Technical brochures
- Safety guidelines
FAQ
Answers to common questions about our machines and services.
- Product questions
- Ordering process
- Shipping info
- After-sales support
Warranty Coverage
Standard Warranty
All Kedes machines include one-year warranty from date of delivery covering:
- Manufacturing defects
- Material defects
- Workmanship issues
- Component failures (non-wear items)
Extended Warranty
Extend your coverage with optional extended warranty packages:
- Extended 2 or 3 year terms
- Priority support response
- Discounted spare parts
- Free annual inspection
Note: Warranty does not cover normal wear items (carbide inserts, seals, bearings), damage from misuse, improper operation, or unauthorized modifications. Contact us for complete warranty terms.
Frequently Asked Questions
How do I order spare parts?
Contact our parts department via email or phone with your machine model and serial number. We'll identify the correct parts and provide a quote. Most common parts ship within 3-5 business days.
What is covered under warranty?
Our standard 1-year warranty covers manufacturing defects in materials and workmanship under normal use conditions. It does not cover wear items (carbide inserts, seals), damage from misuse, or unauthorized modifications.
Do you offer on-site service?
Yes, we provide on-site service through our network of trained technicians. On-site visits are available for commissioning, major repairs, and operator training. Contact us to discuss your requirements.
How can I get technical support for my machine?
Reach out via email, phone, or WhatsApp with your machine model and a description of the issue. Our technical team typically responds within 24 hours on business days. For urgent issues, please call directly.
Where can I download operation manuals?
Operation manuals are provided with each machine purchase. If you need a replacement copy, contact us with your machine model and serial number and we'll send a PDF version.
Need Immediate Assistance?
Our technical team is ready to help with any questions about your beveling equipment.
Contact Our Engineers